Company Profile

Dot Net Business Centre –Company Profile-2012
Who We Are
Dot Net Business Centre, is empowered by the effort of a sole proprietor who had a
vision of taking  the transport service sector especially shuttle and taxi services  in
Tanzania to another level.  Dot Net Business Centre, then was formed and officially
registered in the year 2007 in recognition of the need for transport services in the City of
Arusha which is the tourism hub in the Eastern Africa region.
The Company initially was providing secretarial services when an opportunity presented
itself because of the location of the offices at the New Arusha Hotel. The business then
moved to the direction of offering both services in the same office acting as a secretarial
centre and transport services sells centre. Professional licensed drivers, and office
administrators who have the best customer care skills to make any customer give us a call
a second time.
Staff development and training at Dot Net Business Centre is continuous to ensure that
our professionals are abreast of the different cultures of the world and interact with the
customers in the best manner and always make sure they close the deal. Coupled with the
African charm added to their selling skills the standard of the service and quality of cars
our customers seldom complain.
Where We Do Business
Dot Net Business Center does business in Arusha, backed by a network of Hotels, lodges
and tour  operators. Drawing upon the collective expertise and resources of the
professionals in our company to provide world-class services, we also take advantage of
our few multinational contacts to deliver locally optimized solutions for customers in all
corners of Tanzania.
The company’s premises (the headquarters) are located in  Clock tower in the New
Arusha Hotel.
KEY DATA:
Proprietor:  Mr. Sostenes Macha
Technical Drivers: 1. James Mafie
2. Martin Lupenga
3. Emanuel Mollel
4. Godwin Mgani
Accounts: 5. Jumanne Mohamed
Admin Assistant: 6. Feiga Rashid
Head of Sales Department:   7. Baraka Akyoo
Telephone:   +255 27 250 6601
Mobile: +255 784 302 637
Postal Address:   Dot Net Business Center.
    Po Box 12147, Arusha Tanzania.

Our Vision
"We will be the number one transport service providers in the industry by defining
service excellence and building unmatched customer loyalty."
Our Mission
"We will ensure a stress-free car rental experience and shuttle service providers by
providing superior services that cater to our customers' individual needs with a passion
for excellence."
Our Values
Integrity
 We will honor all commitments to our customers and employees.
 We will conduct business with unwavering high standards of honesty, trust,
professionalism and ethical behavior.
 We will communicate openly and frequently, sharing what we know, when we
know it.
Respect for the Individual
 We will treat each person with whom we work with respect, professionalism and
dignity.
 We will communicate expectations to employees, and provide honest and timely
feedback on performance.
 We will embrace a diversity of ideas, cultures, ethnicities, and backgrounds to
enhance our promise and value to customers.
 We will provide career development opportunities for employees who show
initiative, and performance results to help them individually manage their careers
to maximize their potential.
Quality
 We will place the interests of our customers first.
 We will be dedicated to providing an individualized rental experience that assures
customer satisfaction and earns the unwavering loyalty of our customers
Teamwork
 We will work as one cohesive team from the smallest unit to the organization as a
whole.
 We will develop and retain leaders who continually raise the bar, provide
direction, remove barriers and empower people to successfully accomplish goals.
 We will maintain a caring and supportive work environment that fosters a sharing
of ideas, skills and resources.
Growth and Profitability
 We will be dedicated to continuous innovation and pursue new ideas and
opportunities to accelerate profitable growth.
 We will deliver value in all we do to assure consistently high returns to our
shareholders.
 We will recognize and reward excellent performance, which drives superior
results.
Community Responsibility
 We will be active participants in our communities and encourage employee
involvement in civic and charitable activities.
 We will be role model business leaders in the countries and communities in which
we operate.
 We will develop and implement business practices consistent with safeguarding
the environment.
Our Commitment to Our Customers
At our company, we're motivated and inspired every day by how we serve and help our
customers to find creative solutions to transport problems, develop a customized package
for affordable prices.
We are committed long term to the mission of helping our customers realize their full
potential. Just as we constantly update and improve our services, we want to continually
evolve our company to be in the best position to accelerate new travelling options and to
better serve our customers. If you think quality transport and secretarial services is your
priority, then Dot Net Business Centre is your right Choice, if not then think once again!
OUR VISION:
The transport sector potential is absolutely exploited and harnessed to ensure Cultural,
and Socio-economic development of both urban and rural communities in Tanzania. Dot
Net  has a strategic plan of becoming a leading provider of customer-focused  transport
solutions  in the world. Since its establishment, we have maintained a commitment to
uncompromising service quality.
OUR GOALS:
Provide top quality sedans and shuttle service that will attract group tour trips and night
outs in Arusha and neighbouring Kilimanjaro, Manyara and Tanga. Also, to provide top
quality  taxi  and transfer services to the Kilimanjaro and Arusha airports. Our primary
goal is to involve everyone who has a vision of promoting and developing the transport
services in the City without forgetting the now booming secretarial service section in the
company.
STRATEGIC GOALS:
In our company we have laid down future plans and goals that will guide the organization
towards achieving the primarily long-term objectives of maximizing customer
satisfaction and provision of the best transport and secretarial services in Arusha. These
are:
 That the company has planned to have high qualified professionals by attracting,
selecting and recruiting the best manpower that have qualities like creativity; from
colleges, universities and other  companies, and motivate them to work with the
company. So as to always be ahead in providing the best business and private
transport solutions for our customers.
 The company will be willing at any given time to merge with or become a
Franchise of any bigger company in the transportation industry so as to expand its
vision in the business and provision of quality services to our customers.
 That the company on its expansion strategies will focus mostly on having and
improving the Research and development department. A unit that will be
concerned with customer care and service to develop and maintain quality
services to our customers.
DOT NET IN THE COMMUNITY:
We furthermore focus on providing support to community-development initiatives
through our company social policy. We have a long tradition of valuing and supporting
good corporate citizenship throughout our company and extensive sponsoring affiliates.
In addition to supporting many charitable causes, we involve ourselves in a variety of
volunteer activities and community partnerships, as well as program development.  Dot
Net; primary areas of community outreach have been education and health.
OUR SERVICES:
1. Internet services
2. Secretarial services
3. Taxi services
4. Airport transfer services
5. Shuttle services
OUR EXPERIENCE:
Over five challenging years of working in the transport sector in rural and urban areas of
Tanzania Dot Net Business Centre has blended down competent logistics professionals as
its core management team. These self-esteemed personnel are forming one of the
strongest teamwork rarely found anywhere enabling  the company to provide quality
services and reliable transport solutions ever.
Achievements
Dot Net Business  Centre has been able to work with many affiliates in promoting
awareness and development of the industry in Tanzania. Since the starting there has been
a tremendous growth in which clients get their transport problem solved by our charming
drivers and nice shuttles and luxurious sedans. The company’s sales and service
provision revenues are increasing day by day as the company grows bigger.
OUR CLIENTS:
Following are some of major clients enjoying Dot Net Business Centre services:
Arusha Chamber of Commerce & Industries
Banana Investments Ltd
Tanzania Chamber of Commerce and Agriculture – Arusha Chapter
Vet Agro Co. LTD
Just Water LTD
Mt. Meru University
EAP Trainers
The New Arusha Hotel
Institute of Accountancy, Arusha
Tanzania Professionals Network
The Arusha Times Publishers
University of Dar es Salaam Entrepreneurship Centre
The New Arusha Hotel
Think Africa International
Beatruth Limited
The Great Britain Tanzania High Commission
The South African Republic Tanzania High Commission
USAID
Absolute Afica
Java
Africa Africa
Fifi Restaurant
Please feel free to contact the above listed clients for verification of our services and any
reference.